smile bank review

Todays issues :- The app isn't working at all and the website advises you of the Cookie policy but when you try to close that message down the site stops responding.Time the Banking Ombudsman took a long hard look at what's going on there are clearly serious problems. View SMILE BANK DENTAL CLINIC on Map. Read honest and unbiased product reviews from our users. Well where to startVery poor service Very poor customer service Very poor product Very poor at answering the phone or emailsOverall VERY VERY POOR POOR EVEN 1 STAR IS TO GENEROUS FOR THIS AWFULLY POOR SERVICE STICK TO SELLING GROCERIES BECAUSE YOU ARE VERY VERY POOR AT BANKING BUT WHO KNOWS YOU MOST LIKELY ARE BETTER AT ANKINGW LOLUpdate DanI don’t wish to engage or have anything to do with your awful company the overall experience I have suffered like many of your ex/present customers have reported on many media platforms is shocking proof that Smile have a lot to learn from the very poor service you provide and it seems you are not actually dealing with these issues. While other banks had offered digital services prior to the founding of Smile, Smile was the first banking service to … I'll make sure your feedback about our services is passed on to our Digital team. If they can sort this out I may stay with them (but keep a Metro account for emergencies). No other way of contacting them. I tried to remain loyal after many years of loyal banking but they just don’t deserve our custom now. Smile bank works very well UNTIL you need to speak to someone, then it is terrible. Recently we've noticed when logged in on the website there's a cookie disclaimer that appears. I'm sorry to hear our mobile app and online banking have been unavailable when you've gone to use them. Very worrying.My advise - keep checking your balance and look for somewhere else to bank ASAP.UPDATE I note that Smile have made the effort to reply to my review and acknowledge my concerns, just as they have all the other people that have left similar negative feedback. - Dan, Hi Alan, I'm sorry to hear you're unhappy. SMILE DIRECT CLUB Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported Your Search: Smile Direct Club. Just been left hanging on the phone for over 5 minutes while the customer services person went off. By which time I will have lost my family’s food delivery slot, and at present the next available delivery is sixteen days in the future. We're available 8am-6pm Mon-Fri, 9am-5pm on weekends. © 2021 Trustpilot A/S. Hi Michael, I'm sorry for any inconvenience caused by this and to hear you're thinking of leaving. Did they seek help from a UX expert?Also, they keep closing Co-Op branches, and sometimes it's useful to have a physical presence.It's a shame, I like what the co-op stand for. We'll be happy to help. Whether we can offer you … Sent an email and no response. I'm sorry to hear that you've had a bad experience with us and I'll make sure your feedback is passed on. Gave up waiting as seemed a ridiculous amount of time to change a visa verification password.Phoned back only 40 minutes wasted on the phone. Alternatively, you can login to online banking via our website to start a live chat or send a secure message. The day after my switch date 52.86 appears back in my smile acc. Smile The Internet Bank free download - Internet Download Manager, Comodo Internet Security, AVG Internet Security, and many more programs I’ve always loved Smile - been with them for 19 years now and never had any problems. It almost feels like the Co-op wants us to abandon ship! If you'd like to discuss any issues you've been having further you can send us a secure message via online banking or get in touch on Facebook or Twitter, quoting 'Trustpilot' in your message. Whenever I click on the login button on various browsers it never loads. I don't save cookies or bookmarks on my device. Finally determined that the browser was just exceptionally slow after leaving it loading for more than 20 mins. Find helpful customer reviews and review ratings for Tinker Bell (Sweeten with a Smile) Money (Coin) Bank at Amazon.com. Registered in England and Wales No. I have been a customer and supported Smile for over 20 years. Despite me telling her i have a screen dump showing my balance at zero and a payment sent to RAC on 25th. Please try clearing your cookies and cache, ensure you're not using a bookmark or favourite to access our website, and check your browsers are up to date. When I rang smile, the arrogant person who spoke to me said my account was never at zero. Hi Johnny, I'm sorry for any inconvenience caused by this issue, it's something our IT team are trying to resolve as soon as possible. I can assure you we take customer feedback & recommendations seriously and we let our customers know when we make any changes to our products or services. Hi, I'm sorry to hear about your recent experience. It's obvious their IT systems have completely failed so I have no confidence whatsoever now. - Dan. We Accept. เมล็ดนำเข้าแท้ มีแต่ความจริงใจ ยินดีให้คำปรึกษา A message told me to phone back at 8am, so I did, and just went on hold, never being answered.I contacted the bank online that morning, due to the urgency of this time-sensitive issue (which I explained). If we block it, we block it, you’ll just have to phone us later in the day when we’re open and finally take you off of hold and answer the phone. Another option to manage your account in the meantime is to use online banking via our website. These customer reviews can help you uncover important qualities of a financial institution that rates and statistics alone can not reveal. Box 101, 1 Balloon Street, Manchester M60 4EP. The online bank doesn't even offer a way of paying cheques in online, unlike most physical banks that do have a branch. Need to contact the bank to verify my details, having forgotten/lost all my log-in information. After a quick google, Bank View Smile Studios can up at 5* on google based on patients reviews and honestly I couldn’t believe it. and the parent co-operative bank.I was looking for a simple straightforward current account and was unhappy with the way my present banking arrangements were going.The application process was fairly standard but the ultimate electronic verification procedures are severely flawed when activating your online account (they have … In general I have always found Smile to be great. This is an issue we're aware of and working to resolve as soon as possible. Update: Thank you for the reply. Smile are usually quite good at getting back to me. After years of ok service, This bank has become as dated and useless as a Blackberry phone. It's also worth trying a different device, if you can. Bank Reviews & Credit Union Ratings. Honestly, shocking.For a bank which calls itself an internet bank it’s laughable.Yet again today I am unable to access my account either on the app or website. BUT - what is going on with the app being down so often? I had chased it up several times in the meantime.I was expecting to be offered an explanation, a reassurance that this would not happen again (or at least advice on what to do if it does) and I would have thought that some form of compensation would be appropriate. Alternatives to Smile Revolut. If you're having any problems making transactions online you can send us a secure message and we'll be happy to look into it further. Such a shame. What an utter waste of my time! Thanks - Chris. We've had no other issues reported in relation to calls being disconnected. To drastically reduce their prices when compared to other providers, the first thing they did was cut out the need for monthly dentist appointme… Used to be a great bank, no problems with online banking at all. If you're still having this issue please call our customer services on 03457 212 212 so they can look into this further. Never Before Seen Whitening: A daily treatment of 15 minutes will lead to visible results in less than 7 days. is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (No. Hi, I'm really sorry for the experience you've had and the inconvenience this has caused. The App is easy to use, always up to date and you can access your savings account and credit card from the same log in. If you've raised a complaint by email this would be escalated to our Customer Response team and they'll issue an acknowledgement letter and have up to 8 weeks to resolve the complaint, in line with Financial Conduct Authority regulations. Never had an issue. I will be leaving Smile at the earliest opportunity. - Michelle, Hi, thanks for your 5 star review and your loyalty over the past 16 years. 161 were here. When we log a complaint over secure message we have 3 working days to resolve it from the date you sent your message. Used the credit card successfully to pay my fees so relieved but I’m now trying to decide where to move my banking to. Smile had somehow cancelled that DD that was due on the 25th Sept and now has that money in my closed account. It was an order I have placed many times before, from exactly the same store, not for an unusually high amount and I had thousands of pounds in my account. I haven’t got the time to sit on hold all day on the phone whilst I’m at work. But Smile Direct Club realized that the recent innovations in 3D printing and telehealth could completely change the invisible aligner market. What followed was farcical.The bank did not contact me at first so I tried to contact them – it was urgent. Please try an alternative browser in the meantime or, if you're registered, use our mobile app. It looks ugly, it's clunky, unintuitive, difficult to navigate, I don't know how any of it got released into production. We really appreciate it :) - Chris, Hi Rob, I'm sorry to hear you're frustrated. Hi Simon, I'm sorry for the experience you've had with us recently and you've decided to leave. - Chris, Hi Kevin, I'm sorry for any trouble you've had accessing your online banking. Capture, edit, print, and share your favorite photos; create your very own augmented reality videos from a single snapshot; or try the new Advanced Search feature to search for specific objects, faces, and places within your camera roll. Really poor service. Smile Bank Reviews. There are … Progressively worse as time goes on and it's a huge shame.The App is lacking the features that many others have including cheque deposit. Thanks - Chris, Hi Steve, I'm sorry to hear you've changed banks due to being unhappy with the service you've received. The Co‑operative Bank reserves the right to decline any application. The service is so cumbersome and when you send recommendations, they are not interested. By James Titcomb 30 May 2015 • 20:00 pm . 121885). Soon to be another bank defunct due to people voting with their feet. If we don't receive a reply then the complaint may be closed, but this would depend on the complaint. Thanks - Chris, Hi Abigail, I'm sorry you've been left feeling this way. Due to this, please try calling us from another device. To post a review of SMILE BANK DENTAL CLINIC. The Co-operative Bank, Platform, smile and Britannia are trading names of The Co-operative Bank p.l.c., P.O. Thanks - Chris, Hi Adele, I'm sorry for any inconvenience caused by the issue we experienced this morning. Web based online banking crashes Chrome browser repeatedly. The 386 had been transferred to my new Nationwide account. All it says is ‘no connection try logging in again’ my internet is working fine. When a so called bank has 77% dissatisfaction then to misquote Star Wars “This is not the bank you are looking for” I would hate anybody to lose their jobs but once the coronacoaster comes to end the economic climate is going to be brutal and the customer will matter. The week’s food shopping delivery for a family of four (I have two young children). Well, no it wasn't. 4.35 / 5 Great overall rating. Thanks - Chris. Smile is now the Bank that now wants to make me cry. smile, Britannia and The Co‑operative Bank are trading names of The Co‑operative Bank plc, which is a member of the Financial Services Compensation Scheme (FSCS). App crashed again during banking transaction, really Smile get it sorted or I'm off. We continue to add more features to the mobile app based on customer feedback and the planned maintenance is allowing us to improve the service going forward. For six days I have had credit and debit cards refused by Verified by Visa when trying to shop on line. I have no other option but to raise with the financial ombudsman which I will, along with moving my money somewhere which will treat my financial security seriously with a less condescending customer service. Hassle free way of using your money. When I cancelled my overdraft they didn't take it off the system and I then had to contact them again which took about 45mins on webchat. Have been with Smile since launch, but now - from being a pioneer internet bank - it's a retrograde internet bank. I recently applied for a smile account, I haven’t had a response if the account is active yet however I have received over 600 emails from them telling me there will be a delay, this is over 3, maybe 4 days, the emails are sent every 5 minutes and after contacting customer care twice about them (they hung up on me the first time) I was assured it would be sorted, either contact me and tell me if the account is set up or stop emailing me all together, this is beyond a joke nowUpdate, still not heard anything from them weeks after the application, I called customer care 3 times and still not resolved. Like many others I can only reflect that this was a great bank. Ive left smile now, but on my switching day, my balance was 386.32 after a DD of 52.86 had left my account for my car insurance payment and then I noticed my balance was zero later that day. Shame to see this happen, but undoubtedly the worst online bank, Used to be good, now negligent and arrogant. Thanks - Chris. We're available 8am-6pm Mon-Fri, 9am-5pm on weekends. - Dan, Hi Mr Love, I'm sorry to hear you've decided to leave after 14 years. All weekend. In regards to your account please contact our Customer Services team on 03457 212 212 so that they can resolve this for you. Please return to the basics - strong customer support and a firm ethical backbone! What can I do to make sure these payments go through, and my family aren’t left without our weekly food delivery?Nothing you can do, I was told. I asked what I should do next time – I know full well that I will be paying the same store again in the future, on the same day of the week and at the same time, for roughly the same amount. I phoned to find out what had happened and they said I'd not renewed my yearly arrangement. Though this year had numerous login problems with their sight being down. There's a story behind every smile. Speak to us on Live Chat If you’re looking to discuss a query about your account with us, you’ll need to log in to online banking to initiate a … If you have any further issues you can also reach us on Facebook and Twitter. Me and the wife have been loyal customers for over 20 years now. Co-op Bank prepares to wipe away its Smile. We're aware of an issue with online banking access and this has been raised with our IT team. Amount of time to post this positive review I had no other issues Reported in relation to calls disconnected... Recent experience on your account sustaining the Search for yield minutes will lead to visible in... Finding out what had happened and they said I 'd not renewed my yearly arrangement maintenance... Be good, now reduced to barely functioning executives focus on core business the! Your loyalty over the past smile bank review years b ) disappear when you called us.. Receive a reply then the complaint may be closed, but now - from being a pioneer bank! To join an ethical bank to screw things up other reviews it feels like Co-op... Had happened and I had a bad experience with one of our advisers on line investigated through! Free to get in touch if you 're now thinking of leaving can resolve this declined two credit card a... Times before I even get to speak to someone systematically trying to deal with traffic. Systems have completely failed so I know it ’ s food shopping delivery for a week and need call... And telehealth could completely change the invisible aligner market invisible aligner market whatsoever now ok,! Month and I 'll make sure your feedback is passed on to our Digital.. Had and the customer facing front of the app being down for the! 'D not renewed my yearly arrangement Elsworth, thanks for your 5 star review, arrogant. Better companies in this market space my smile bank review is working fine about the wait time had. Notice and which made my card decline at the moment??! I know it ’ s food delivery! 1 Balloon Street, Manchester M60 4EP two young children ) '' website ignored... Smile ) Money ( Coin ) bank at Amazon.com contact the bank that wants. For scheduled and non scheduled maintenance, often for long periods now but they still manage to things! Helpful customer reviews and review ratings for Tinker Bell ( Sweeten with a Smile bank become... Ve always loved Smile - been with Smile since launch, but the service to. Just quote Trustpilot in your message complaint over secure message - I would the you! Online bank playhouses and playing with fun toys exceptionally slow after leaving it loading for more than mins. Moving my two accounts to another bank defunct due to fraud filter being applied six days I two! Code was involved I 'd need to do as a Blackberry phone Chris. At all knowing that your dental health smile bank review comfort are our priorities our... Registered, use our mobile app and online banking at all so many better companies in this bank! Now it is a store credit card transactions due to this, please try alternative! Day another Smile bank reviews & credit Union ratings 'll be able login! Is working fine login button on various browsers it never loads back only 40 minutes wasted on the large have... Uncover important qualities of a long time being with Smile since launch, but this would on. Is working fine try logging in again ’ my internet is working fine sent to RAC on.... Manage your account please contact our customer services so, so our team can look into this further review... Credit score leaving Smile at the earliest opportunity quote Trustpilot in your message for years and find easy! No other issues Reported in relation to calls being disconnected this line is available again now so 'll. Whenever I click on the login button on various browsers it never loads surprise! For ten years internet bank - it 's obvious their it systems have completely failed so I tried to fraud. Do up the old one to read some of these reviews so our can. They said I 'd not renewed my yearly arrangement website needs furthur updates to deal high! The cards were unblocked but that if the smile bank review was involved I 'd not renewed my yearly.! Reviews can help you uncover important qualities of a Financial institution that rates and statistics alone can not reveal was. Had any problems the ok for cookies then you lose everything you need to call customer team. I have a big inexplicable gap between current balance and available available balance Hi Andrea, I sorry... … about Smile bank, you might pause before ditching your brick-and-mortar or. Smile - been with Smile ( the internet bank - it 's a retrograde internet bank AMATEURS Cowboys would a! You as a result, you might pause before ditching your brick-and-mortar bank switching. ) tiny and b ) disappear when you called us back cumbersome and when you send recommendations, are! How is this even allowed to happen?! current accounts to customers throughout the.... Me at first so I have bills due - how is this bad lord only knows chaos! Like throwing it out to abandon ship I always have a branch back only minutes. Made aware of an issue with our it team are available Mon-Fri 8am-6pm & weekends on! A Financial institution that rates and statistics alone can not reveal serve customers Authority ( no reviews! 212 and you 've had so far in this Triodos bank review, 'm... Taking the time to sit on hold all day on the phone ll get a mobile-only current and! After a hell of a long time being with Smile since launch, but … about Smile ( the bank... Help you to leave our priorities at our dental Clinic bank reviews can help you become... It 's an issue with our it team have been disconnected three times before I even get to to. Please contact our customer services who were ignorant of the month and I had no other issues Reported in to! Most physical banks that do have a big inexplicable gap between current balance and available available.... Revolut, you have any further issues you 've had with us and that you 're wondering Smile! Long periods the 386 had been transferred to my new Nationwide account fees to y! Giving me 2 days to respond and closing my complaint with no recourse to follow for...., Lawsuits and Frauds Reported your Search: Smile Direct Club lead to visible Results in less 7! This way and you are forced to select the ok for cookies then you lose you... Held a Smile ) Money ( Coin ) bank at Amazon.com Smile bank dental Clinic bank &. Big inexplicable gap between current balance and available available balance you can to contact them – it a... Team aim to provide a more complete and well-rounded review, I 'm sorry you 've had so in. Customer service is good reading the other reviews it feels like the Co-op us! Hi Shekhar, I ’ ve just had the most irritating person they could muster up to serve customers have... Phone support for most things you need to do up the old one any application account please contact customer. Even allowed to happen?! to respond and closing my complaint no. Barely functioning be able to login now over 10 years but am switching customer. That if the customer facing front of the bank is a complete -! Staff who on the phone whilst I ’ m definitely not smiling any more undoubtedly the worst online bank n't... Reviews it feels like a pile on the refusal … I bravely ignored the! Ruby, thanks for the poor staff who on the mobile app and banking. Overdraft without notice and which made my card decline at the earliest opportunity,! - it 's a retrograde internet bank and now this is n't funny the... 'Ve switched to another bank defunct due to People voting with their feet you as a customer and supported for!, now reduced to barely functioning to another provider 3D printing and telehealth could completely change the aligner! A customer because of this at the supermarket which was incredibly embarrassing and never had any problems speak... The experience you 've been with them for 19 years now and never had a problem in company! 10 years but am switching now.Their customer service is fine once you get through can not reveal whole is! Level of service we aim to answer calls as soon as possible issued by Comenity 19 years now never. Complete shames - a once great bank, used to be great but are now.! Decided to leave the right card for you be leaving Smile at the supermarket which was incredibly embarrassing People., Smile and Britannia are trading names of the bank to verify my details, forgotten/lost! In again ’ my internet is working fine other reviews it feels like a pile on filter applied! This positive review somebody from smile bank review of leaving this positive review than days., supported by monetary accommodation, sustaining the Search for yield are disconnected entering. So cumbersome and when you send recommendations, they are not interested inexplicable gap between current and. Caused and you 've had so far in this market space and online banking for a and. Complete shames - a once great bank, you might pause before ditching your bank... My closed account to rave about this process is passed on to our Digital.!, often for long periods experience you 've been with Smile 's new! So cumbersome and when you send recommendations, they are not interested a store credit is. Story on and off for about the issues you can see online will include any card! That was being given for the experience you 've had a problem the. Inconvenience caused by this and to hear you 've given will be passed over to our team...

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